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Refund Policy

This policy explains how refunds work for bookings made through Travel360.

Last updated: 2025-01-01

Refund eligibility depends on supplier rules (airlines/hotels/tour operators) and the fare/package you selected. Contact us quickly for the best chance of a refund or change.

1. Important Overview

Travel services are often provided by third parties (airlines, hotels, tour operators, visa processors, etc.). Refund eligibility depends mainly on the supplier’s policy and the fare/package rules you purchased.

2. Non-Refundable Items

  • Non-refundable fares or promotional fares (as defined by the airline/supplier).
  • No-show situations (missing a flight/check-in) in most cases.
  • Visa fees and government charges (typically non-refundable).
  • Third-party processing fees or payment gateway/bank charges (where applicable).

3. Cancellations & Refund Requests

To request a cancellation/refund, contact us as soon as possible. Provide your booking reference and passenger details. If the supplier allows cancellation/refund, we will process your request according to their rules.

4. Supplier Fees & Our Service Fees

  • Supplier penalties may apply (airline/hotel/tour operator cancellation fees).
  • We may charge a reasonable service/processing fee for handling changes/cancellations.
  • Any fees will be communicated where possible before processing.

5. Refund Timelines

Refund timelines vary by supplier and payment method. Once a supplier approves the refund, it may take additional time for banks/payment processors to reflect the amount in your account.

  • Airlines: commonly 7–45 working days depending on airline and fare type.
  • Hotels/Tours: depends on property/operator policy and seasonality.
  • Card refunds: may take additional bank processing time.

6. Partial Refunds

Some bookings may be partially refundable due to supplier penalties, used segments, or package components already delivered.

7. Changes vs Refunds

In many cases, changing dates or names may be allowed instead of refunds, subject to supplier rules and additional costs. We can advise the best option for your booking.

8. Chargebacks

If you initiate a chargeback without contacting us first, it may delay resolution and supplier processing. Please contact us to resolve issues quickly.

9. Related Policies

Please also review our Terms & Conditions and Privacy Policy.

10. Contact

For refund requests, email info@travel360.lk with your booking reference and request details.